Establish a new IT department for customer care.
The old IT department could no longer serve the new IT landscape. A migration of technology, processes, data and people was necessary whilst maintaining product development and support.
Concept development and implementation of a migration programme, covering business processes, IT architecture, systems development, product and customer migration, and HR. Prior to implementing this complex programme, the companyâ€™s product portfolio was streamlined to reduce overheads.
The new IT landscape and department became fully operational, and the old one was discontinued with a significant reduction in the operational costs.